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Conditions of sale - AC/DC | 9 August 2024, Festivalpark Stenehei Dessel

  • Concert tickets cannot be refunded or exchanged for a different event.
  • The loss or theft of the concert ticket is the liability of the buyer and is not subject to replacement or refund.
  • It is forbidden to bring to the grounds professional photography, film or recording equipment, drinks, glass, plastic bottles, cans, drugs, fireworks, weapons, sharp objects or other objects which the organisation considers dangerous. When found these objects will be confiscated by security staff. The organisation may alter or extend this list at any time.
    Starting fires is strictly prohibited.
  • Entering the Festivalpark implies your agreement with all preventive and monitoring measures taken by the organizer or safety team including potential frisking and bag searches. Failing to comply with these measures will lead to refusal or withdrawal of the right of access.
  • Do not buy your concert ticket on the street; there is a chance that it is a forgery. Only buy your festival tickets from the recognized web addresses.
  • The artists and organizers of the concert, SNCB and De Lijn cannot be held liable for damages, loss or theft or any accident that may occur.
  • The official sale of t-shirts and souvenirs takes place exclusively at the Festivalpark.
  • Concert tickets may not be used for commercial or promotional purposes without the permission of the organizer. In addition, carrying out any commercial or promotional activities at the Festivalpark without the prior permission of the organizer is strictly prohibited.
  • Ticket buyers must comply with the Belgian ‘Act regarding the Sale of Entrance Tickets to Events’ (as published in the Belgian Law Gazette on 30 July 2013).
  • Changes to the program are no reason for a full or partial refund of the concert ticket. The organizer accepts no responsibility in the case of events beyond its control.
  • As this is an open air event, we point out specific risks for which we decline all responsibility.
  • Anyone copying the concert ticket will be prosecuted by law.
    TV and film recordings are made during the festival. It is possible that you will appear on film. By entering the Festivalpark you agree to waive your portrait rights.
  • The organizer and/or official ticket distributor reserves the right to verify the identity of the concertgoer.
  • There are no campsites open before or after the concert. Wild camping is not allowed.

Cashless

CASHLESS PAYMENTS

When purchasing Skullies for a FESTIVAL/CONCERT, the BUYER/VISITOR expressly agrees to the ORGANISER’s current 'Cashless Payments' terms and conditions. The purchase of Skullies implies acceptance by the BUYER/VISITOR of these terms and conditions.

The terms and conditions for cashless payments will also be available at the counters and cashless help desks at the FESTIVAL/CONCERT. When a BUYER/VISITOR purchases Skullies at a physical counter for the first time, the BUYER/VISITOR also accepts these terms and conditions for cashless payments.

For the cashless system, the ORGANISER is supported by external suppliers/payment providers.

GENERAL

Cashless payments are used at a FESTIVAL/CONCERT. The ORGANISER reserves the right to also allow other payment methods for organisational and practical reasons without notifying the BUYER/VISITOR in advance.

Skully is the official currency during a FESTIVAL/CONCERT. The BUYER/VISITOR can purchase Skullies through an online top-up transaction in the Cashless Account or a top-up transaction at a counter at the FESTIVAL/CONCERT. Skullies can be used to make payments through a cashless medium (a tag attached to the official wristband giving access to a FESTIVAL/CONCERT, or a cashless card). The value of one Skully is communicated to the BUYER/VISITOR as soon as Skullies are made available for purchase.

The ORGANISER cannot be held liable if the cashless system does not work, experiences issues, or works only partially during a FESTIVAL/CONCERT. 

The ORGANISER shall not draw up detailed invoices concerning individual expenditure of Skullies.

DISPUTES OVER TRANSACTIONS

Problems with online top-up transactions shall be immediately reported by the BUYER/VISITOR to cashless@graspop.com. Problems with top-up transactions at the FESTIVAL/CONCERT shall be reported by the BUYER/VISITOR to the cashless help desk at the FESTIVAL/CONCERT or to cashless@graspop.com. Other transaction problems should be reported as soon as possible to the cashless helpdesk at the FESTIVAL/CONCERT or via cashless@graspop.com.

The ORGANISER reserves the right to reject complaints if there is no evidence or documentation relating to the problem.

The ORGANISER cannot be held liable for the theft or loss of the cashless medium (tag attached to an official wristband giving access to a FESTIVAL/CONCERT, or a cashless card). In case of loss or theft, the BUYER/VISITOR shall immediately report this to the cashless helpdesk at the FESTIVAL/CONCERT or to cashless@graspop.com.

REFUNDS

With the exception of Skullies granted for free by the ORGANISER (i.e. Free Skully, Crew Skully,…), which are not refundable under any circumstances, Skullies can only be refunded after the end of the FESTIVAL/CONCERT. Barring force majeure, refunds requested on time will be made within 30 days of the event.

Refunds are subject to a refund fee, which is communicated to the BUYER/VISITOR as soon as Skullies are made available for purchase. Skullies granted for free by the ORGANISER cannot be used to pay the refund fee. 

Refunds can be requested by the BUYER/VISITOR within the deadline determined by the ORGANISER by submitting the refund form that will be made available in the Cashless Account. Refund requests made after this date will not be considered. The BUYER/VISITOR is responsible for providing the ORGANISER with the correct information concerning refunds.